Telling Customers No Is a Terrible First Impression

Especially when the “no” is entirely avoidable

Image by Ana Krach from Pixabay

Imagine frequenting a business for the first time, and within one minute being told, “No, you can’t do that,” or, “No, you can’t have that.”

Now, sometimes you can’t steer clear of that conversation. An employee calls in sick and you have to open late. An item runs out of…